Massage Elements is committed to providing our customers with a superior level of service. Please see below for the ways in which we can support you. Email Us: info@massageelements.com Customer Service: Monday - Friday, 8:30am-5:00PM MST 1-866-950-9899 or (623)-435-3646 Support Suite: For All Warranty & Returns Click Here Fax: 623-582-3087 Mailing Address: 23910 N. 19th Ave. Bldg #3, Suite 58 Phoenix, AZ 85085 United States